Complaints Procedure

At Nightingale Primary School, we aim to maintain positive relationships with all members of our school community and to address any concerns quickly, fairly and respectfully.

Most concerns can be resolved through informal discussion with a member of staff or the Headteacher. If a matter cannot be resolved informally, parents and carers can follow the formal stages set out in the Maritime Academy Trust Complaints Policy, which ensures that all complaints are handled in a transparent, consistent and timely manner.

The Trust’s procedure follows three clear stages:

Informal: concern raised with a member of staff.
Formal: written complaint considered by the Headteacher.
Appeal: review by a Local Academy Council panel if needed.

We encourage families to contact the school as soon as possible if an issue arises so that it can be resolved promptly and informally wherever possible.

For full details, please see the Trust’s Complaints Policy below:
📄 Maritime Academy Trust Complaints Policy (PDF)

If you require a paper copy or assistance in understanding the process, please contact the school office.